Terms and Conditions | Bare Appliance

Bare Appliance Repair - Terms and Conditions

These terms and conditions apply to all services provided by Bare Appliance Repair. By booking a service, the customer agrees to the following terms:

1. Booking and Cancellation

Appointments can be cancelled or rescheduled with a minimum of 24 hours’ notice. This can be done via phone, text, WhatsApp, email, or the cancellation link in your confirmation email.
A cancellation fee of £60 will apply if cancelled within 24 hours of the appointment.

2. Parts Ordering and Cancellation

Parts will only be ordered upon confirmation from the customer.
Once parts are ordered, the customer is responsible for the full cost, even if the job is cancelled or no longer required.
Bare Appliance Repair reserves the right to request a non-refundable deposit for special orders or high-cost parts.

3. Payment Terms

Payment is due immediately upon completion of services unless alternative arrangements have been agreed in writing.
Overdue payments may incur interest at 8% per 14-day period, calculated from the invoice date, until payment is received in full.
Additional administrative fees may also apply for overdue payments.
Bare Appliance Repair accepts cash, credit/debit cards, or bank transfers.

4. Parts & Property

All removed or replaced parts become the property of Bare Appliance Repair unless the customer makes a prior written request to retain them prior to the start of service.
Any parts supplied remain the property of Bare Appliance Repair until full payment is received.
Bare Appliance Repair reserves the right to dispose of any leftover or replaced materials unless the customer requests otherwise at the time of service.

5. Manufacturer Warranty

All parts and appliances supplied are covered by the manufacturer's warranty, not by Bare Appliance Repair.
All warranties are provided and administered by the manufacturer. Bare Appliance Repair does not facilitate or intervene in warranty claims.
It is the customer’s responsibility to register warranties with the manufacturer where applicable.
Bare Appliance Repair accepts no liability for manufacturer defects, warranty denials, or processing delays.
Customers are advised to retain all receipts/invoices and warranty documentation.

6. Warranty on Repair Services

Bare Appliance Repair provides a 60-day Workmanship warranty on repair services. This warranty covers only the specific repair or part replaced during the service.
This warranty excludes unrelated issues, additional faults that develop after the service, and pre-existing conditions.

7. Customer Responsibilities

Customers are responsible for ensuring safe and clear access to the appliance being repaired.
The workspace must be safe, and any known hazards should be communicated prior to the technician’s arrival.
Customers must notify Bare Appliance Repair if anyone in the household is ill with a contagious condition (including COVID-19). In such cases, alternative appointments will be arranged.
Customers must inform Bare Appliance Repair of any pre-existing damage to the appliance or surrounding areas before the service.
Failure to provide a safe environment may result in cancellation and the standard call-out fee will apply.

8. Estimates and Additional Charges

All estimates are based on the information provided and are subject to change if additional parts or repairs are needed.
Any changes to estimates will be communicated clearly, and no additional work will proceed without the customer’s approval (either verbal or written)

9. Liability

Bare Appliance Repair will not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of appliance use, time, or property damage, except where liability cannot be excluded under applicable law.
Our liability is limited to the value of the services rendered.

10. Calls

All incoming and outgoing calls may be recorded for training, monitoring, and quality assurance purposes.
Call recordings will be stored in accordance with UK data protection laws.

11. Behaviour Towards Staff

Bare Appliance Repair maintains a zero-tolerance policy toward abusive, aggressive, or inappropriate behaviour towards any staff member — whether in person, over the phone, or via written communication.
We reserve the right to refuse service or terminate existing agreements with any client who breaches this policy.

12. Appliance purchases

Bare Appliance Repair can supply appliances for installation. Orders will only be processed after a written quote has been accepted and the full payment for the appliance received.
Appliances will only be ordered after full payment is received and a written acceptance of the quote has been provided.
Installation fees are due upon completion of the install.

13. Waste Disposal Disclaimer

Please note that our company does not hold a commercial waste disposal license. As such, the disposal of all packaging and associated waste materials is the responsibility of the client.
If you would prefer us to handle the removal and disposal of waste, we are able to offer this as an additional service at a charge of £80. This fee covers the cost of lawful disposal in compliance with waste management regulations.
This service must be pre-booked in writing and added to your invoice prior to the service date

14. Right to Refuse Service

Bare Appliance Repair reserves the right to refuse or discontinue service at our sole discretion in the following circumstances:

If the customer displays abusive, aggressive, or inappropriate behaviour towards our staff.
If a property is deemed unsafe or access to the appliance is obstructed or hazardous.
If conducting the requested work would violate any health, safety, or legal regulations.
If accurate information about the appliance, the fault, or the environment has not been provided.
If full payment or required deposits have not been received in accordance with these Terms & Conditions.

We are not obligated to provide service where we believe it is unreasonable, unsafe, or not in the best interest of the customer or our staff.

15. Data Privacy Statement

Bare Appliance Repair is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

We collect and store only the personal data necessary to provide our services, including your name, contact details, address, and service history.
This data is used solely for purposes related to service delivery, invoicing, customer support, and occasional service updates.
We do not sell, share, or disclose your personal data to third parties, except where required by law or for essential service provision (e.g. payment processors or suppliers involved in your service).
All customer data is stored securely and only retained for as long as necessary to fulfil contractual or legal obligations.
You have the right to request access to your data, ask for corrections, or request deletion of your data at any time.

For any queries regarding your personal data or how we use it, please contact us directly.

By booking our services, you acknowledge and accept these Terms & Conditions. If you have any questions or require clarification, please contact us prior to booking.